How To Bi&Jou

Create a Bi&Jou account

To view our whole collection of fashion jewellery, prices and special offers, you have to sign up for an account:

  • You have to fill up the signup form
  • We will check information filled in and you will receive a confirmation by e-mail that your account has been opened

Place an order

You have to identify yourself using your e-mail address and password that you have keyed-in during the signup procedure

Add items in the basket

At the end of your selection, click on "Checkout"

Then, you indicate your delivery instructions

  • You can change the delivery address if you want
  • There is only one carrier for the time being: Colissimo, french post parcel service The shipping cost will be added on your proforma invoice
  • You can add specific instructions in the "Add Comments About Your Order" box
  • Click on "Continue"

Then, you indicate your payment instructions

  • You can change the billing address if you wish
  • You have to specify your payment method (You can still change it later on):
    • Secured payment by credit card via PAYBOX or OVER THE PHONE You do not pay when you place the order but, later on, when you are going to receive our proforma invoice by e-mail. You will receive the second e-mail as a payment request from PAYBOX.
    • Payment by bank transfer You will receive our proforma invoice by e-mail with our bank account details.
  • You can modify the message in the "Add Comments About Your Order" box.
  • Click on "Continue"

Then, you confirm your order

  • Please check the keyed in information
  • You can modify them by clicking on "edit"
  • You have to accept our terms and conditions
  • Click on "confirm order"
  • You will receive an email summarizing your order

Preparation of your order

We check the order and your records.

We may ask to pay a downpayment of 100e prior to prepare your order.

Once your order is validated, we check the availability of ordered items. Then, we send you an email to confirm available items and the proforma invoice including shipping cost.

DO NOT SEND ANY REGULATIONS BEFORE THE NEXT STEP

Payment of your order

You can cancel your order

If you accept your order:

  • In case of payment by bank transfer, you have to send us by email or by fax a proof of transfer. Once we receive your money on our bank account, we will send your parcel by Colissimo.
  • In case of payment by credit card (PAYBOX or OVER THE PHONE), you will receive an email for the payment. When the payment is fully completed, we will send your parcel by Colissimo.