Terms and conditions

Welcome to Bi&Jou (biandjou) wholesale fashion jewellery online store.

Our website is for wholesale only and is intended to supply merchandises for retail business clients.

Please read the entire page before you place an order. 
By placing an order, you agree to all the following terms and conditions of bietjou.com online store.

These terms and conditions are subject to change at any time without prior notice.

You must be 18 years of age or over to buy product.

Our business days are from Monday to Friday, from 09:00am to 06:00pm (France time), except French public holidays.

The minimum order is 100€ (VAT excl.).

1- Sign up for a Bi&Jou account:

Our website is password protected. 

We reserve the right to refuse signup requests or cancel existing accounts.  

Inactive accounts will be deleted from our system on a periodic basis. 

2- Place an order: 

Browse our online Catalogue, and click on any items that you wish to buy and put them into the shopping cart by click on "Add to Cart". 

After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. 

Important Note: After a successful checkout, your shopping cart will be emptied. You will able to check your order status inside the "My Account" area. 

A confirmation email will be sent to you upon successful completion of the checkout process. 
The receipt of the order confirmation email does not constitute the acceptance of an order or a confirmation of an offer to sell. 

3- Prepare an order: 

After checking the order and the customer's records, we may ask to pay a downpayment prior to prepare the order.

Goods are subject to availability. We will not be liable for compensation or damages, if we do not supply goods. 

We reserve the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. 

We need one up to two business days to prepare your order.
Saturday, Sunday and French public holidays are not treated as working days. 
Orders placed late Friday and over the weekend will normally be processed on Monday.

4- Price and VAT: 

All items on our site are priced in euro and you will be billed in euro.  

This means that the amount you actually pay will vary depending upon the exchange rate at the time your transaction is processed.

All prices shown are no VAT. French VAT is 19.60%.

If you are a European-community customer and you do provide your VAT number, you don’t have to pay the French VAT.

If you are a non-European customer and your parcel is effectively shipped abroad, you don’t have to pay the French VAT.

5- Payment of an order: 

Once your order is ready, you will receive a second email with our pro-forma invoice including shipping charges.

We prefer payment by bank transfer because the banking charge is lower. 

We also accept all major credit cards via PayPal as our online transaction provider. 
(Note: NO need to join as a PayPal member in order to pay us online and we do NOT hold any of your card details.) 

If you pay by credit card (PAYBOX), you will receive a third email for the payment.

6- Delivery 

We use Colissimo, French post parcel service.

It takes usually 3 to 5 days to dispatch a parcel in Europe.

We cannot be held liable for any delivery delays resulting from La Poste (french post) and its local partners actions, 
i.e. a strike.

7- Goods damaged in transit: 

If the parcel is damaged, please take a photo and file a complaint to the driver. 

If any goods arrive damaged in transit, please notify us by email as soon as possible no later than 3 days after receipt. 
We will make arrangements to credit the damaged goods. 


8- Faulty Goods: 

Items will only be credited provided it is clear that there is a manufacturing fault or the damage occurs prior to delivery. Claims can only be made within 3 days of delivery. 

9- Returns: 

Please notify us by email within 48 hours should there be any problems with the goods you receive.

For your own security, we strongly recommend that you return items via recorded delivery. 
Please ensure that you include your name, address, order number with the item. 
Please return unworn and in original packaging.

Any items shipped back to us will be at the customer’s expense. 
Shipping charges and any associated insurance fees will not be refunded.

We will issue a credit note (store credit only) for defective or damaged merchandise. 
The original shipping charge and return shipping cost are not covered under this policy. 

All returns must be in original condition including damaged or defective items. 
The credit will not be issued to the return items without the complete original packaging materials as they have to be discarded. 

Returns must be made within 3 days of delivery.

10- Changes on Website 

We reserve the right to change, amend or withdraw details and price of our products without prior notice. 

All measurements and descriptions given are approximate. 

As with any natural products, colors and sizes of pearls and semiprecious stones may vary very slightly from those shown.

Should there be an error on the price description we reserve the right to supply goods at the correct price, 
any changes will be notified via email prior to the order being processed.

The colors shown on the products are an approximation of the original colors, and may vary on your computer system.

11- Mispricing: 

Despite our best efforts, items in our online shop may occasionally be mispriced. 

We verify prices as part of our dispatch procedures and if an item’s correct price is lower than the price shown online, 
we will charge you the lower amount and send you the item. 

If the item’s correct price is higher than the price shown online, we will contact you for instructions before dispatch. 
We cannot confirm the price until you order. 

12- Complaints: 

In the event of you having a complaint or problem with any aspect of our service or the products we offer, please inform us
 by email. 

We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively. 

All complaints will be acknowledged within 3 working days and will be resolved as soon as possible. 
We will always keep you informed throughout the process of resolving your complaint and we will keep the details of your
 complaint confidential. 

We always welcome feedback from our customers and are continually looking at ways to improve our service. 

13- Governing Law and Jurisdiction: 
 
Use of this Website and these User Terms are subject to French Law which shall exclusively govern their interpretation,
 application and effect. 

The Courts of France shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in
 connection with the subject matter of these Terms.

14- Privacy Policy 

We are totally committed to protecting the privacy of our site visitors and customers. 

We fully appreciate and respect the importance of privacy on the Internet. 
We will not disclose information about our customers to third parties except where it is a necessary part of providing a
 service to you - e.g. arranging for a product to be sent to you. 

Any customer information collected will be done so lawfully. 

Your address details (but NOT your credit card details) are retained on a restricted access system within France and in
 accordance with our internal security policy and the law. 

When you place an order on line we will need to know your name, address, delivery address. 
This will allow you to pay for the items you have ordered and ensure that they are delivered to you at the correct address. 

We do not sell, rent or trade information about you.

15- Copyrights

We own and operate the bietjou.com website, domain names, and logos.  

The material contained in this website, including all portions of the content, site design, graphics, text, and photos are
 Copyright © SARL ANTOINE FASHION Bi&JOU All rights reserved.  

No material from this website may be copied, reproduced, transmitted, or distributed in any way without prior written
 consent from us.

We provide the Website on an "as is" basis. We make no representations or warranties of any kind with respect to the
 Website or its contents. 
In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of
 the information and materials published on the Website. 
Any liability, however it occurs, for any inaccuracies or errors are expressly excluded to the fullest extent permitted by law.

16- Disclaimer and Limitation of Liability

We employ reasonable efforts to provide current and true information on this website, but the website will from time to time
 contain errors or inaccuracies. 
We make no warranties or representations, of any kind with respect to the website or its contents.  
In addition, we reserve the right to change, modify, or discontinue the entire or part of the website at any time without
 notice and without incurring any liability.  

We bear no responsibility for the use or misuse or otherwise of any information, content, materials, or products included on
 the website.  

By accessing this website, you agree to indemnify us, and any of its employees, subsidiaries, affiliates, officers, directors, 
agents, or other partners harmless from any claim, damages, or demand, including but not limited to, direct, indirect, 
incidental, punitive, and consequential damages, made by you and/or any third party due to or arising out of your use of
 this website and/or any of the products listed here. 

This website is controlled by us from its office in Paris, France and shall be governed by the laws of France.
 
16- Identification:
- Name of company: SARL Antoine Fashion / Bi&Jou
- Manager: Mrs. Noelle Jen
- Head office : 6, rue de Montmorency 75003 Paris
- Phone: +33 1 42 72 06 58
- E-mail: customer.service@bietjou.com
- VAT number: FR 184 241 760 55
- French company number (SIREN): 424 176 055
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